Community Giving Representative - Vancouver Office

The David Suzuki Foundation is seeking professional, passionate volunteers who have a talent for customer and donor services to join the Foundation's Development team. Community Giving Representatives help us work towards our mission of protecting the diversity of nature and our quality of life, now and for the future. We are looking for individuals who can help us to maintain our reputation as one of Canada's most innovative and donor-focused charities, primarily through phone interaction with active donors. As an ambassador for the David Suzuki Foundation, you will go above and beyond to deliver exceptional donor experiences and help us build long-term relationships with our supporters. This is an excellent opportunity for someone hoping to gain insight and skills useful for entering into a donor relations career with any non-profit. 

Tasks and responsibilities:
  • Call current donors for updates to their monthly gifts and their contact information
  • Input and edit data in The Raiser's Edge database and work in multiple donor relationship management databases
  • Assist with other projects, as required, including processing incoming mail donations, sending outgoing tax receipts and letters, answering donor inquiries, donation data entry and data cleanup, completing personal thank-you calls and notes to donors, and other donor recognition and stewardship activities as needed
Skills and knowledge required:
  • You are an enthusiastic and vibrant communicator with exceptional phone skills
  • You are a natural at multi-tasking and can easily master detail-oriented work
  • You understand how important donors are in supporting the Foundation's work
  • You are a computer savvy, able to pick up new software programs with ease
  • You are a relationship builder and can put yourself in "our supporter's shoes"
  • You see supporter questions and concerns as amazing opportunities to improve Foundation practice and strengthen the relationship with our supporters
  • You possess good judgement and discretion
  • You are familiar with the Foundation's work and enjoy sharing out important work
  • Customer or donor service experience is an asset 
Reports to:
Lisa Le, Development Coordinator, Community Giving team


Time Commitment:
  • One four-hour weekly shift at the Foundation's Vancouver office
  • Minimum six-month commitment
  • Shifts are available Monday to Thursday from 1 - 5 p.m.
Support and training provided:
  • Volunteers will receive Foundation orientation
  • Supervisor, key staff and senior volunteers will provide training and ongoing support necessary for success in this role
Benefits to the volunteer:
  • Gain essential donor relations and fundraising skills and experience working in a non-profit
  • Gain valuable data management and communication skills
  • Gain experience with multiple fundraising databases, including The Raiser's Edge
  • Gain in-depth experience in and knowledge of David Suzuki Foundation programs
  • Reference letter upon successful completion of position
  • Opportunity to attend exciting, informative Foundation workshops
  • Connect with members of your community and be part of the Foundation's mission
  • Organic, fair-trade coffee and tea as needed!

Apply by: submitting your cover letter and resume as one document. Rolling interviews will take place until the available volunteer position is filled.

 
 




Public Information Team Member - Vancouver Office

The David Suzuki Foundation is Canada’s most trusted environmental organization and each day its Vancouver office receives many public requests and inquiries. The Public Information Team facilitates connections between the public and our staff.  We provide the first response to individuals contacting the Foundation.
 
Deliverables: 
  • Be the first point of contact for the David Suzuki Foundation at the front desk
  • Attend mandatory preparedness training
  • 3-4 hours per shift: respond to public email inquiries
  • Ongoing throughout shift - route telephone calls and welcome visitors   
  • Ongoing throughout shift - assist projects with data entry 
  • Occasional - assist other departments with one-time projects 
Skills and Knowledge Required:
  • Current knowledge and commitment of the DSF mission and vision
  • Strong communication skills, eloquent, accurate and concise writing skills and great email etiquette
  • Comfort with Microsoft Office, specifically Outlook
  • Comfort working very independently in a quieter environment
  • Friendly,sincere and professional telephone manner
  • Good judgment when dealing with sensitive issues
  • Ability to take on multiple tasks, attention to detail
Reports to:  Kim Vickers, Public Information and Office Administration Coordinator 
 
Time Commitment:
  • 6 month minimum commitment
Shifts Available:  
  • Tuesdays: 8.30am - 12pm
  • Tuesdays: 12pm - 5pm
  • Wednesdays: 12.30am - 5pm
Organizational Support:
  • Successful volunteers will receive an orientation to the Foundation 
  • Supervisor and other key staff will provide the specific training and ongoing support necessary for success in this role.
Benefits to the Volunteer:
  • Gain valuable communication and public engagement skills
  • Gain an in-depth understanding of DSF programs and get to know DSF staff
  • Reference letter upon meeting time commitment and successful completion of position
  • Organic, fair-trade coffee and tea as needed!
  • Bi-annual social outings with team members
  • Access to the DSF library
  • Invitations to ongoing lunch and learns
  • Be part of DSF’s mission to protect the diversity of nature and our quality of life
Apply by: submitting your cover letter and resume as one document. Rolling interviews will take place until the position is filled. 

 



 




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