Community Giving Representative - Vancouver Office
The David Suzuki Foundation is seeking professional, passionate volunteers who have a talent for customer and donor services to join the Foundation's Development team. Community Giving Representatives help us work towards our mission of protecting the diversity of nature and our quality of life, now and for the future. We are looking for individuals who can help us to maintain our reputation as one of Canada's most innovative and donor-focused charities, primarily through phone interaction with active donors. As an ambassador for the David Suzuki Foundation, you will go above and beyond to deliver exceptional donor experiences and help us build long-term relationships with our supporters. This is an excellent opportunity for someone hoping to gain insight and skills useful for entering into a donor relations career with any non-profit.
Tasks and responsibilities:
Call current donors for updates to their monthly gifts and their contact information
Input and edit data in The Raiser's Edge database and work in multiple donor relationship management databases
Assist with other projects, as required, including processing incoming mail donations, sending outgoing tax receipts and letters, answering donor inquiries, donation data entry and data cleanup, completing personal thank-you calls and notes to donors, and other donor recognition and stewardship activities as needed
Skills and knowledge required:
You are an enthusiastic and vibrant communicator with exceptional phone skills
You are a natural at multi-tasking and can easily master detail-oriented work
You understand how important donors are in supporting the Foundation's work
You are a computer savvy, able to pick up new software programs with ease
You are a relationship builder and can put yourself in "our supporter's shoes"
You see supporter questions and concerns as amazing opportunities to improve Foundation practice and strengthen the relationship with our supporters
You possess good judgement and discretion
You are familiar with the Foundation's work and enjoy sharing out important work
Customer or donor service experience is an asset
Reports to: Lisa Le, Development Coordinator, Community Giving team
One four-hour weekly shift at the Foundation's Vancouver office
Minimum six-month commitment
Shifts are available Monday to Thursday from 1 - 5 p.m.
Support and training provided:
Volunteers will receive Foundation orientation
Supervisor, key staff and senior volunteers will provide training and ongoing support necessary for success in this role
Benefits to the volunteer:
Gain essential donor relations and fundraising skills and experience working in a non-profit
Gain valuable data management and communication skills
Gain experience with multiple fundraising databases, including The Raiser's Edge
Gain in-depth experience in and knowledge of David Suzuki Foundation programs
Reference letter upon successful completion of position
Opportunity to attend exciting, informative Foundation workshops
Connect with members of your community and be part of the Foundation's mission
Organic, fair-trade coffee and tea as needed!
Apply by: submitting your cover letter and resume as one document. Rolling interviews will take place until the available volunteer position is filled.
Public Information Team Member - Vancouver Office
The David Suzuki Foundation is Canada’s most trusted environmental organization and each day its Vancouver office receives many public requests and inquiries. The Public Information Team facilitates connections between the public and our staff. We provide the first response to individuals contacting the Foundation.
Be the first point of contact for the David Suzuki Foundation at the front desk
Attend mandatory preparedness training
3-4 hours per shift: respond to public email inquiries
Ongoing throughout shift - route telephone calls and welcome visitors
Ongoing throughout shift - assist projects with data entry
Occasional - assist other departments with one-time projects
Skills and Knowledge Required:
Current knowledge and commitment of the DSF mission and vision
Strong communication skills, eloquent, accurate and concise writing skills and great email etiquette
Comfort with Microsoft Office, specifically Outlook
Comfort working very independently in a quieter environment
Friendly,sincere and professional telephone manner
Good judgment when dealing with sensitive issues
Ability to take on multiple tasks, attention to detail
Reports to: Kim Vickers, Public Information and Office Administration Coordinator
6 month minimum commitment
Tuesdays: 8.30am - 12pm
Tuesdays: 12pm - 5pm
Wednesdays: 12.30am - 5pm
Successful volunteers will receive an orientation to the Foundation
Supervisor and other key staff will provide the specific training and ongoing support necessary for success in this role.
Benefits to the Volunteer:
Gain valuable communication and public engagement skills
Gain an in-depth understanding of DSF programs and get to know DSF staff
Reference letter upon meeting time commitment and successful completion of position
Organic, fair-trade coffee and tea as needed!
Bi-annual social outings with team members
Access to the DSF library
Invitations to ongoing lunch and learns
Be part of DSF’s mission to protect the diversity of nature and our quality of life
Apply by: submitting your cover letter and resume as one document. Rolling interviews will take place until the position is filled.